Customer Success – Diamond Marketing Solutions

Transforms its business. Reduces cost and complexity

"We now have a world-class platform that has improved our process tremendously…transforming our business was a combination of vision, innovation and hard work. Ricoh provided us with leading software, cutting edge inkjet technology and top notch support."

--Jim Renella
   Senior VP/GM, Diamond Marketing Solutions


CCS Printing logo.Diamond Marketing Solutions (DMS) specializes in the creation, production and deployment of data-driven, highly personalized communications in print and digital response media. Through multiple sites in the U.S., DMS delivers solutions in critical communications, direct marketing, and fulfillment.

In 2010, DMS decided to make a big change. A majority of its critical communications, including checks, were printed using offset to produce preprinted forms to complete orders with variable data. This two-step approach was costly and complicated.

Ricoh's solution simplifies DMS' production process and adds new capabilities for growth. All forms now reside in a digital library. When orders come in, RICOH ProcessDirector workflow software matches a digital form with variable data, builds the print file and sends it to Ricoh's InfoPrint 5000 continuous feed inkjet system. Now, DMS can get critical communications, and short run jobs, out the door with precision.

 

 

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