Boulder, CO – February 19th, 2010
We greatly value your business and would like to take this opportunity to alert you to a forthcoming change in the telephone number of our service call center for hardware support in India.
Effective April 2, 2010, at 9 a.m. India local time, our new telephone number to place service calls for hardware support in India will be:
000 800 440 1874
Please make a note of our new hardware support number and forward this information to others in your company who may need to place future hardware support requests.
If you have any questions regarding this change, please contact your Sales Representative or your Customer Support Specialist.
We appreciate your business and assure you that your satisfaction remains the top priority for our Maintenance Support Services team. Requests for service will continue to be handled in a responsive manner that meets, and exceeds, your expectations.
Frequently Asked Questions
Q1. What is being announced today?
A. InfoPrint is announcing that effective April 2, 2010, 9 a.m. local India time, the telephone number for clients requesting hardware support in India for InfoPrint products will change. Our new telephone number for hardware support in India will be 000 800 440 1874.
Q2. Will this change affect our contract arrangements with you, our customers?
A. No, the InfoPrint customer relationship will not change. You will continue to sign contracts directly with InfoPrint, and you will be billed directly by InfoPrint.
Q3. Is there any change in how you will place service calls?
A. No, you will use the same process for placing service calls. A new telephone number was established to help ensure continued optimum service.
Q4. How will you escalate any questions you may have?
A. For specific call-related questions, use the new toll-free number or contact your local InfoPrint Solutions representative.
Q5. Is the new country-specific toll free number available 7 x 24?
A. Yes, the new toll-free number is available 24 hours per day, 7 days per week.
