ADF Services

Our consultants in the Solutions Services organization have been designing, implementing and maintaining Automated Document Factory (ADF) solutions since 1995. We have more than 100 ADF solutions implemented worldwide. Our clients are some of the world’s largest insurance, financial, telecom and print services companies, as well as departments within the U.S. Government.

Control, manage and automate your print and mail operations
Our experience in providing world-class ADF solutions is reflected in InfoPrint ProcessDirector, an extensible, configurable output process management system that can enable you to scale your output management solution over time to provide greater efficiencies, control and savings. The backbone software of an ADF solution, InfoPrint ProcessDirector, is a tracking and reporting system and much more. Our ADF can help you:

• Control print and mail processes
• Use business intelligence to optimize your workflow
• Integrate multi-vendor software and devices to go "beyond print" to achieve higher cost savings and improve the integrity of your output

ADF Services Benefits

Our ADF Services can optimize your experience in the following ways as you implement a new Automated Document Factory (ADF) solution or expand an existing ADF:

• Save time and minimize disruption with expert project management skills
• Lower costs thanks to superior multi-vendor integration capabilities
• Maximize return on investment with best-practices methodologies

ADF Services Technology

ADF Environment Assessment Consulting
Determining what type of Automated Document Factory (ADF) solution can best suit your particular needs is critical to exploiting the benefits of your ADF solution. Our Practice Consultants are highly skilled at assessing your current environment and providing a roadmap to implement your ADF solution.

Our consultants assess your current environment, identify the root causes of your operational pains and create a solution that is tailored to your requirements. They know the industry-leading best practices for the foremost ADF solutions and apply this knowledge to every engagement.

Let our Solutions Services review your current environment and explain how to optimize your print and mail operations to help you:

• Make the best use of every dollar you spend on mailings and maximize discounts with the Postal Optimization ADF solution.
• Prove that every envelope is mailed with accurate customer information with the Mailroom Integrity ADF solution.
• Centralize management and maximize throughput and asset utilization at one or more sites with the Output Management ADF solution.

Whether you are considering one, two or all three ADF solutions, our consultants deliver the following consulting and solution design services:

• Spend 1-2 days onsite to determine current environment and pains
• Develop future ADF environment and architecture
• Deliver ADF roadmap

ADF Configuration, Installation and Integration
After you have a roadmap to your ADF solution, our experts configure and install your solution. Then our Solutions Services software architects, engineers and project managers integrate your new or expanded ADF solution into your environment and connect it to the rest of your organization. The team excels in installing and integrating ADF solutions to help you realize a return on your investment.

Your solution may include the Output Management ADF solution, Mailroom Integrity ADF solution, Postal Optimization ADF solution, or all three. Regardless of the scope, our consultants provide the following services:

• Assistance with configuration and testing of components
• Integration of the identified components with your ADF
• Production testing
• Overall project management utilizing best practices

ADF Custom Services
If your environment has needs not served by our existing ADF solutions, our Custom Services can create custom solutions.

Our consultants can also examine your environment and help chart a plan to transform your business with a modern workflow solution that can eliminate the need for many custom applications.

If you have requirements that are not met by standard, off-the-shelf products, these requirements often are competitive advantages that need to be supported by your ADF solution. Our ADF Custom Services can do the following:

• Enable the ADF solution to support unique requirements
• Provide a custom ADF solution that leverages your competitive advantages
• Deliver automation and tracking for your operations that encompass your unique requirements

ADF Services FAQ

Q: What should I think about when I examine my current workflow environment?

A:

• How can I be sure that every mail piece is mailed accurately?
• How can I automate the reprint process?
• How can I reduce my postal costs?
• How can I improve my print and mail productivity and prepare for downtime or disasters?
• What are my bottlenecks and sources of problems?

Q: What other problems can ADF Services help me solve?

A:

• Lack of automation for reprinting documents damaged by inserter equipment
• Inability to prove documents printed and mailed (regulatory compliance)
• Increasing postal costs
• Increasingly expensive metering systems
• Increasingly expensive sorter systems
• Under-utilization of equipment, which may be linked to the inability to do load balancing and planning
• Inadequate disaster recovery capabilities

Q: I just bought an ADF solution. Why do I need ADF Services?

A: Experienced consultants can add value in one or more of the following ways:

• Use of best practices across your operations during the implementation and integration of an ADF solution into your environment
• Optimization of processes
• Identification of other cost-saving areas
• Training your personnel to exploit the benefits of your ADF solution