Product Services

Take advantage of the extensive skills and experience of our worldwide Field Technical Sales Specialists (FTSSs) for proven product installation and integration services, coupled with operator education on advanced features and functions. Our Product Services1 can help you transition smoothly and successfully to our technology in virtually any print environment.

Our Product Services can provide you with:

• A quick and efficient upgrade or migration to a new a product or print technology, such as color
• Integration of new products into your environment and into productive use as quickly as possible
• A way to address limited IT resources or skills, lack of familiarity with new technology, or integration concerns
• Training for new operators or training to improve operator confidence, efficiency and familiarity with advanced product features and functions
• Help to address situations in which your IT administration group is not local to the product installation site(s)
• Verified application testing

Product Services Offerings

Product Training and Implementation Services
Product Training and Implementation Services can consist of a package of predefined services associated with a new printer and its advanced functions, or they can be tailored to your specific requirements.

Services can include:

• Training and education on advanced product function and capabilities
• Diagnostics, troubleshooting and error recovery
• Product usage and operator tasks
• Application testing
• Print driver options and installation
• Configuration of devices (software)

InfoPrint 5000 Printing System Services
We offer the services you need to make an effective and efficient shift to production printing and achieve the business benefits you expect from your new InfoPrint 5000 color or monochrome printing system.

Services can include:

• Evaluation of your readiness for an InfoPrint 5000 full color or monochrome continuous form printer
• Tailored recommendations and "proof of concept"
• Rapid InfoPrint 5000 implementation with a tested application
• Printing optimization recommendations
• Pre-/post-processing equipment assessment and validation to help ensure successful production runs
• Validated ink usage for inventory and printing cost estimates
• Tested paper and validated optimum page layout design for applications
• Training to support new printer and color or monochrome production processes
• Fast-start Precision Marketing planning for precision marketing
• End-to-end project management

InfoPrint Pro C900AFP Printer Education and Training Services
We offer proven education and training on the InfoPrint Pro C900AFP basic and advanced features and functions to help you have a smooth and successful transition to our advanced color technology. Your operators can receive the training they need to successfully operate your new cutsheet printers.

The benefits of customized training can include:

• Shorter operator learning curve
• Faster time to productive use and achievement of your business objectives
• Improved operator efficiency
• Reduced downtime
• Increased return on investment (ROI)

InfoPrint Productivity Tracker Customization Services
Realize the full value of your software investment sooner with InfoPrint Productivity Tracker Customization Services. Our Field Technical Sales Specialists provide in-person services that focus on custom tracking and custom reports. Take advantage of their expertise, skills and experience, which can help you get the information you need to achieve the following benefits:

• Reduced costs
• Improved operational and supplies management efficiency
• Improved operator efficiency

Product Services FAQ

Q: What types of services are offered?

A: Product Services can be predefined or customized based on your specific requirements.

Q: What is the duration of services?

A: These services typically range from 1-15 days.

Q: How are services priced?

A: Most services are priced based on time and material. Shorter, standard duration services may be fixed price with fixed content.

Q: Can Product Services be part of a larger solution?

A: Yes, they can be part of our solutions such as Precision Marketing, Automated Document Factory and Print On-Demand.