The Maintenance Agreement Qualification (MAQ) process includes inspection, testing, deinstallation, packing and sealing of machines, including printers and pre- and post-equipment, by InfoPrint personnel. Through these steps, the machines are protected from being worked on by non-InfoPrint personnel until after an InfoPrint technician reinstalls and tests them.
MAQ status, as defined below, applies to InfoPrint-supported machines moved both within a country and across international borders. Equipment modifications or alterations that may be required to meet receiving country standards, such as power supply modifications to convert from one country standard to another, remain a customer responsibility. However, the required equipment modifications or alterations must be provided by InfoPrint and installed by InfoPrint personnel.
MAQ Inspections
Prior to covering a machine with Maintenance Services, InfoPrint personnel perform a MAQ inspection at the location where maintenance coverage is to be delivered. InfoPrint customers are asked to provide the facilities and materials that enable InfoPrint personnel to perform complete and thorough inspections consistent with InfoPrint practices. InfoPrint does not perform MAQ inspections at interim or temporary locations. MAQ inspections are billed at the hourly rates and minimums in effect at the time of the inspections, although inspection charges are waived when machines are in MAQ status.
If an inspection reveals that repairs are required to bring a machine up to acceptable MAQ standards, the parts and labor charges are billed on a time and materials basis.
MAQ Status
A machine is in MAQ status if it is covered by InfoPrint Maintenance Services at the time of deinstallation, and it is deinstalled, packed and sealed by InfoPrint personnel under an appropriate service contract in preparation for sale or storage.
MAQ status is preserved when the following conditions are met:
- The installation site is an end-user location.
- InfoPrint Personnel perform the reinstallation under an appropriate services contract.
- The seals are unbroken.
- Appropriate documentation, which confirms that all MAQ requirements have been satisfied, is available.
- A request to place the printer under InfoPrint Maintenance Services is in place prior to the commencement of reinstallation services.
- The reinstallation and commencement of InfoPrint Maintenance Services occurs within 180 days following the deinstallation date.
Transit Damage Coverage
In case of transit damage to a machine, the repairs that are necessary to make it acceptable for InfoPrint Maintenance Services are not automatically covered. When InfoPrint transports machines, coverage for both visible and invisible transit damage may be available under an InfoPrint services contract for deinstallation and reinstallation. If coverage is available, it is described in the services contract.
