PHONE SUPPORT
Phone support options for maintenance
Please be prepared to provide your serial number and machine type when calling for support.
| Category | Phone |
|---|---|
| InfoPrint Service Dispatch¹ | 1-800-426-7378 |
| InfoPrint Technical Service and Support¹ | 1-800-426-7378 |
GENERAL SUPPORT OPTIONS
| Category | Phone |
|---|---|
| IBM directory assistance | 1-800-IBM-4YOU |
| 1-800-426-4968 | |
| Maintenance agreement assistance: for billing and status inquiries or to purchase maintenance services | 1-888-426-4343 option 5 |
| InfoPrint Parts (to replace broken parts) | 1-800-388-7080 |
| Note: if you do not have the part's FRU number, please find the part number before calling. | 1-800-539-6275 |
| Support for older Printers (desktop, impact and laser) and Lexmark printers | 1-800-539-6275 |
- These support options require a maintenance contract. If you do not have a maintenance contract, please use the general support options.
- For billing and status inquiries or to purchase maintenance services.