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InfoPrint Solutions Company > Support and maintenance > 

Support and maintenance

Printer support, output software support, maintenance services


   
 
Online support Phone support Maintenance services


North America   Asia Pacific
Europe, Middle East Africa   Latin America


Please be prepared to provide your serial number and machine type when calling for support.

North America

Support options for maintenance
Category Phone
IBM Service Dispatch* 1-800-IBM-SERV
1-800-426-7378
IBM Technical Service and Support* 1-800-IBM-SERV
1-800-426-7378

General support options
Category Phone
IBM directory assistance 1-800-IBM-4YOU
1-800-426-4968
Maintenance agreement assistance: for billing and status inquiries or to purchase maintenance services 1-888-426-4343 option 5
IBM Parts (to replace broken parts)
Note: if you do not have the part's FRU number, please find the part number before calling.
1-800-388-7080
Support for older Printers (desktop, impact and laser) and Lexmark printers 1-800-LEXMARK
1-800-539-6275

Europe, Middle East, Africa

For locations not listed here, select your location to view the technical support options for your area.

General support assistance or service request
Location Phone
United Kingdom 0870 550 0900

Maintenance agreement assistance
Location Phone**
Austria 01-21145-0
Belgium (Dutch) 078 15 5466
Belgium (French) 078 15 5465
Denmark 070 103 269
Finland 010 808 388
Ireland 1890 200 397
Netherlands 020 514 5113
Norway 081 548 193
Portugal 21 892 7000
South Africa 0860 700 777
Sweden 077 186 1033
Switzerland 058 333 44 55
United Kingdom 0870 010 2507


*These support options require a maintenance contract. If you do not have a maintenance contract, please use the general support options.

**For billing and status inquiries or to purchase maintenance services.

 
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