OVERVIEW
Transformation Information
Overview
We are pleased to announce that the transformation of our IT system will be complete on September 2, 2010. Check back here for the latest information.
New Support Phone NumbersThe new telephone numbers to be used to contact our InfoPrint Solutions hardware/software, service and support call centers.
Support phone numbers > (245KB)eService Ticket System
Our new online ticketing system website for submitting service requests and meter readings is now live!
To use eService, you will need to register for a user ID and password by clicking "new user" located under the OK button on the sign-in page of the eService Language page you select below.
Note: If you have previously submitted a User ID request for our eService application, we ask that you please use the links below and re-submit your registration request. You will not be able to log onto eService until the NEW registration form and process is completed. We apologize in advance for any inconvenience this may cause you, and appreciate your patience during our transition.
If you are going to register to use the infoPrint eService application please make note that ONLY Internet Explorer versions 6, 7 and 8 are supported at this time. eService does not support the use of Firefox or Mozilla at this time. Please make sure you are using a supported version of Internet Explorer prior to registering and using our eService application.
eService tutorial > (1MB)
If you are a customer of IBM (IBM Owned Contract) and your electronic service request fails entitlement via InfoPrint eService URL, please use IBM ESC+ to place service request with IBM.
IBM Web ToolThe IBM Web tool, Invoices On Line, has been eliminated. Your invoices will now be mailed to you. Upon special request, a PDF invoice will be sent via email.¹
We value your business and support, and appreciate your patience during this transition. We are confident that our streamlined business model will enable us to provide faster, more efficient service to you. If you have questions or concerns, please contact us.
Infoprint Spare Parts SalesCustomers can now purchase spare parts directly. Fill out all the required information, submit the form, and an InfoPrint representative will contact you regarding your order.
New InfoPrint Invoice¹InfoPrint has implemented a new look for invoices.
Learn how to read your “new” InfoPrint invoice > (196KB)Install Base Update
The Install Base Update Request Form can be used to submit a request to update machine inventory. Requests that can be submitted includes: Adding machines to inventory, Asset address changes, Configuration changes, and Ownership changes.
Install Base Update Request Form >- May not apply to all countries
